First method:
- Power on the cell phone.

- Now go to Options -> Security -> Security Wipe.
- After that choose what you want to reset.
- Then type the word BlackBerry.
- Next your phone will reboots and resets.
- Check your phone if is it on.
- Then go to Options -> Security -> Set a password.
- Now enter this incorrectly 10 times. and follow the prompts.
- After the 10th time, it will reset the BB, wiping out all customer data.


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